Overview
Our refund policy aims to provide clarity and fairness in the process of purchasing web domains. Due to the nature of digital products and the transfer of web domain ownership rights, specific conditions apply to refunds.
Eligibility for Refund
To be eligible for a refund, the request must be made within 30 days of the purchase date. The domain must not have been transferred to another registrar or have undergone any administrative changes. Once the domain transfer process has started or been completed, the sale is final, and no refunds will be issued.
Non-Refundable Items
Due to the nature of digital transactions, the following items are non-refundable:
- Domains that have been transferred or are in the process of being transferred
- Gift cards
- Downloadable software products
- Any additional services associated with the domain purchase (e.g., privacy protection, hosting)
Refund Process
Requesting a Refund
To request a refund, please contact our support team at [email address] with your order details, including the domain name and proof of purchase. Our team will review your request and notify you of the approval or rejection of your refund.
Approved Refunds
If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within a certain number of days. The specific time frame may vary depending on your payment provider.
Partial Refunds
In certain situations, only partial refunds are granted. These situations include, but are not limited to:
- Domains that are returned more than 30 days after purchase but before transfer completion
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
Transfer Restrictions and Fees
Due to ICANN regulations, there is a mandatory 60-day transfer block on new domain registrations. If a refund is requested within this period and is approved, the customer may be charged for the delay and remarketing expenses incurred by our company. These fees will be deducted from the refund amount.
Late or Missing Refunds
If you have not received a refund within the expected time frame:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank, as there is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at [email address].
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Need Help?
If you have any questions or need further assistance regarding our refund policy, please contact us at [email address].